SCCN SCCN
SCCN Agentic AI

AI agents that do the work, safely.

We help you transition from passive automation to autonomous growth. Our end-to-end Agentic AI services prepare your infrastructure, secure your operations against emerging threats, and deploy self-governing AI agents to transform your business processes.

Book a free assessment See our services
Example: agents handling a support request
    Services

    Agentic AI Outsourcing Services

    From readiness to security to production agents, one team owns the whole path.

    01

    AI Readiness & Business Transformation

    We bridge the gap between legacy operations and intelligent automation. We assess, clean, and restructure your business ecosystem to make it fully compatible with Agentic AI.

    • Agentic Strategy & Roadmap

      Analyzing your workflows to identify high-ROI opportunities for autonomous AI agents.

    • Data Architecture Modernization

      Structuring, cleaning, and migrating legacy data into vector databases to power retrieval-augmented generation (RAG) for your agents.

    • Legacy Infrastructure Upgrades

      Integrating modern APIs, orchestration layers, and cloud infrastructure required to support multi-agent systems.

    • Change Management & Upskilling

      Aligning your human workforce to collaborate seamlessly with digital AI teammates.

    02

    AI Security & Governance (Guardrails & Defense)

    Deploying AI introduces new vulnerabilities. We protect your enterprise by securing your internal systems from AI threats and ensuring your custom agents operate safely and ethically.

    • Adversarial Defense & Testing

      Guarding systems against prompt injection, data poisoning, and unauthorized jailbreaks.

    • AI Guardrail Implementation

      Deploying strict verification layers to eliminate hallucinations, enforce compliance, and prevent toxic outputs.

    • Privacy & Data Leakage Prevention

      Ensuring sensitive customer data and intellectual property never leak into public LLM training sets.

    • Continuous AI Auditing

      Monitoring agent decisions in real-time to maintain strict alignment with corporate policies and regulatory frameworks (e.g., EU AI Act, HIPAA).

    03

    Agentic AI Development & Integration

    We build and manage custom, goal-oriented AI agents capable of planning, executing tasks, and collaborating with other software systems without constant human intervention.

    • Autonomous Workflow Agents

      Building agents that manage end-to-end operational pipelines (e.g., automated supply chain adjustments, proactive customer support).

    • Multi-Agent Ecosystems

      Designing networks of specialized agents that communicate, negotiate, and collaborate with one another to solve complex corporate problems.

    • Tool & API Empowerment

      Connecting AI agents safely to your internal software (CRMs, ERPs, databases) so they can take real-world actions like generating reports, scheduling, or code execution.

    • Human-in-the-Loop (HITL) Orchestration

      Designing seamless handoff points where AI agents automatically escalate complex or high-risk decisions to human managers.

    Agent profiles

    Meet the agents we build

    Every agent has one clear job, a fixed set of tools, and written limits. When a decision is risky, it stops and asks a person.

    Dispatcher

    Intake and routing

    Mission
    Reads every incoming request, works out who and what it is about, and sends it to the right agent or person.
    Tools
    E-mailHelpdeskTeamsCRM
    Hands off to a person
    VIP customers, complaints, anything unclear.

    Operator

    Runs the fix

    Mission
    Carries out approved runbooks: user onboarding, password and access requests, device repairs, reports.
    Tools
    Microsoft 365RMMERPScripts
    Hands off to a person
    Any change to permissions, money or data deletion.

    Sentinel

    Guardrails and audit

    Mission
    Checks what goes into and out of the other agents: blocks prompt injection and data leaks, and keeps the audit trail.
    Tools
    Policy rulesDLPAudit log
    Hands off to a person
    Every blocked action and every policy exception.

    Analyst

    Knowledge and reporting

    Mission
    Answers from your own documents and data (RAG) and prepares the weekly numbers your managers need.
    Tools
    SharePointDatabasesBI
    Hands off to a person
    Low-confidence answers, figures for customers or regulators.
    How we work

    From first meeting to agents in production

    1. Assess

      We map your processes, data and systems and pick the workflows where an agent pays off first.

    2. Secure

      Identity, permissions, data boundaries and guardrails are set up before any agent touches real data.

    3. Build

      We build the agents, connect them to your tools, and test them against real cases with your team.

    4. Run and audit

      Our team runs and monitors the agents every day, reviews their decisions and improves them.

    SCCN operations room: staff at monitoring screens in front of a large wall display
    Run by people

    Agents work. Our team watches them.

    SCCN has been running IT for Israeli businesses for over 20 years. Our agents are monitored by the same operations team that runs our clients' networks, servers and security, so there is always a person accountable for what an agent does.

    Industry profiles

    Where agents make a difference

    Typical places companies start. Each profile shows the work the agents take over and where a person stays in charge.

    IT and helpdesk

    Managed IT services

    Agents doTriage tickets, fix common issues, onboard and offboard users, write the ticket summary.

    People decideSecurity incidents, access changes, anything affecting many users.

    Professional services

    Law and accounting firms

    Agents doSort incoming documents, track deadlines, draft first versions and find precedents in your own files.

    People decideEverything sent to a client, court or authority.

    Industry

    Manufacturing and supply chain

    Agents doWatch stock, supplier e-mails and delivery dates, flag shortages early and prepare purchase orders.

    People decideApproving orders and changing suppliers.

    Finance

    Finance and back office

    Agents doMatch invoices to orders, chase missing documents, spot unusual payments.

    People decideEvery payment and every exception.

    Healthcare

    Clinics and care providers

    Agents doHandle scheduling, reminders and routine patient questions, and keep records in order.

    People decideAnything medical. Patient data stays inside your systems.

    Retail

    Retail and e-commerce

    Agents doAnswer customers around the clock, handle returns and order problems, update the CRM.

    People decideRefunds above a limit, upset customers, policy exceptions.

    These profiles describe typical scenarios, not named customers.

    Security first

    Your data stays yours

    Agents get the minimum access they need, every action is logged, and sensitive data never goes into public model training. We test agents against prompt injection and data poisoning before they go live, and keep testing after.

    Diagram of servers connected to the cloud and protected by security shields
    The SCCN team in company jackets
    The team

    Built by SCCN

    SCCN is an Israeli IT services and cyber company. The same engineers who run our clients' infrastructure design, secure and support their AI agents.

    Visit sccn.co.il for all our IT services

    Get started

    Book a free assessment

    Tell us about one process that takes too much of your team's time. We will show you what an agent could do with it.

    Contact form E-mail us

    Or write to [email protected]